Return & Refund Policy

NetCart Return and Refund Policy

1. Eligibility for Returns:

• Timeframe: Returns must be initiated within 7 days from the date of delivery.

• Condition: Items must be in their original condition, unused, and with all original packaging.

• Exceptions: Items that are perishable, customized, or marked as "non-returnable" are generally not eligible for returns.

2. Return Process:

• Contact Customer Support: Contact our customer support team to initiate a return request. Provide your order number and reason for return.

• Authorization: You will receive a return authorization number (RA) and instructions on how to return the item.

• Packaging: Package the item securely in its original packaging, along with the RA number.

• Shipping: Ship the item back to the address provided in the return authorization. You may be responsible for return shipping costs, unless the item is defective or damaged.

3. Refunds:

• Timeframe: Refunds will be processed within [number] business days of receiving the returned item.

• Method: Refunds will be issued to the original payment method used for the purchase.

• Shipping Costs: Return shipping costs will be deducted from the refund unless the item is defective or damaged.

4. Exchanges:

• Availability: Subject to availability, we may exchange the returned item for a different size, color, or style.

• Shipping Costs: Exchange shipping costs will be determined based on the item's weight and destination.

5. Defective or Damaged Items:

• Replacement or Refund: If the item you received is defective or damaged, we will replace it at no additional cost or provide a full refund.

• Documentation: Please provide photos or other documentation of the defect or damage when contacting customer support.

6. Additional Notes:

• Custom Duties and Taxes: We are not responsible for any customs duties or taxes imposed on returned items.

• Lost or Stolen Packages: We are not responsible for lost or stolen packages during the return process.

• Force Majeure: We are not liable for delays or failures in fulfilling our obligations due to circumstances beyond our control, such as natural disasters, acts of God, or government actions.